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(Article ID: 001142)

The Snap! Server's settings can be reset either using the administrative webpage or by using the hardware reset button. To reset the server settings using the administrative webpage do the following:

1. Go the server's administration page (http://<Server DNS name or IP address>/config).
   NOTE: The address may have to start with https if SSL is enabled on the server.
   
2. Click Server Settings.
   
3. Click Factory Defaults.
   
4. Select one of the following and click OK.
   
   
   • Reset IP address only
     
   • Reset IP address, and network settings
     
   • Reset IP address, network settings, and shares
     
   • Reset IP address, network settings, shares, and file/folder security
     
   
   
5. Click Yes to confirm your selection.
   

Wait for the server to restart.

To reset the server's settings using the hardware reset button do the following:

1. With the server powered off hold in the reset button and turn on the server. Keep the reset button pressed until the system and disk lights flash in unison. Release the reset button when the system and disk lights begin flashing in sync with each other. This will put the server in diagnostic mode.
   
2. To reset the appropriate setting(s), press the reset button:
   
   • One time to clear the server IP address
     
   • Two times to clear the administrator password
     
   • Three times to reset the server's network settings to the factory default
     
   • Four times to reset all of the server's settings to the factory default
     
   
   
3. Verify your selection by seeing that the disk light flashes the number of times the reset button was pressed.
   NOTE: If you choose incorrectly repeat the previous two steps until the disk light flashes the appropriate number of times.
   
4. Press and hold the reset button until both the system and disk lights turn off. Release the reset button when both the system and disk lights turn off.
   
5. Allow the server to restart.
   

Special note:
There are two more options in diagnostic mode. Option five is used on the older servers for software updates. The system would be booted in to diagnostic mode and option five would be selected (five reset pushes and five disk light flashes). The user would then launch a program called Snap! Update on a PC that would ask for the name of the update file that was stored on the PC's hard drive and for either the server's network name or IP address. After entering the appropriate data the user would click Update and the software would send the software update(s) to the server for installation. This was before software updates could be performed directly from the administration webpage.

I do not know what option six is at this time.